An Open Letter to Every Streamer and Creator
From The Software Engineering Team at SurfaceDeck
Dear Fellow Creator,
Most software refund policies are written by corporate attorneys whose only job is to invent clever technicalities so the company never has to return your money. They demand crash logs. They force you through robotic help desks. They limit you to a microscopic 7 day or 14 day window where you barely have time to install the application.
We find that approach disgraceful.
When you invest in SurfaceDeck, we want you to feel complete confidence. That is why we give you two full months (60 full days) to test drive every single feature in your real daily environment.
Connect your touch monitor or tablet. Map out complex OBS scene switches, Discord mute triggers, Spotify media controls, and video editing macros. Use it during high pressure live broadcasts. Test the sub 5ms touch response during competitive gaming sessions.
If at any point during those 60 days you feel SurfaceDeck did not deliver at least 10 times the value of what you paid, send us an email. We will immediately refund every single cent of your purchase price. No interrogation. No runaround. No hard feelings whatsoever.
Our 3 Step Zero Friction Refund Process
How simple is getting a refund? It takes less than 60 seconds of your time.
Send One Simple Email
Send an email to [email protected] with your order email or license key. A simple sentence like "Please issue a refund for my order" is all we require.
Rapid 24-Hour Review
A real human team member locates your digital invoice and triggers the full refund mechanism within 24 business hours. No bots, no questionnaires, no sales pushback.
100% Funds Restored
Your payment provider credits 100% of the funds back to your original payment card or PayPal balance. You keep all layouts and macros you designed for future reference.
Frequently Asked Questions About Our Policy
Are there any hidden processing fees or deduction charges?
No. When we refund your order, you receive 100% of the total amount billed. We cover all transaction and merchant processing fees ourselves.
Do I need to return any hardware or cables?
SurfaceDeck is a digital desktop software suite. You supply the screen (whether an old tablet, iPad, or cheap $35 touch monitor). There is zero physical merchandise to pack, ship, or wait for.
What if I purchased during a holiday promotional sale?
Every single purchase made on SurfaceDeck is protected by the exact same 60 Day Guarantee, regardless of discount codes, sale events, or package tiers.
Why are you confident enough to offer 60 full days?
Over 98.4% of users who test SurfaceDeck keep it permanently. When creators realize they can control 100+ buttons on an existing screen without spending $250 on plastic hardware, they never want to go back.
Experience The Virtual Stream Deck Revolution With Zero Risk
Join thousands of streamers and digital editors who ditched overpriced hardware. Test drive the complete software suite for 60 full days on us.